1. Introduction
Modica Delivery (website address: Plateia Eleftherias, Stasinou 1, Nicosia, 1010) values your trust and your business. We are a delivery services company based in Cyprus, specializing in reliable and fast delivery solutions. Please review this Privacy Policy carefully. By using our services, you acknowledge and accept the terms described here.
2. Data Collected
Data Storage Location
Modica Delivery is a Cyprus-based company operating web servers hosted in Germany. Our hosting provider, Hetzner Online GmbH, follows the EU/US “Privacy Shield” framework, ensuring your data is securely stored and GDPR compliant. For more information, see the Hetzner Data Privacy Policy.
Registration Data
If you register on our website, we store your chosen username, email address, and any additional personal information added to your profile. You can view, edit, or delete your personal information at any time (except your username). Website administrators may also view and edit this information to assist you.
Purchase Data
To access certain services, you may be required to provide proof of purchase or unique service codes. These codes, along with related support expiration dates and user data, are stored to allow us to deliver downloads, delivery support, and customer service.
Support Data
If you have registered for an account and require assistance, you can submit support requests. These submissions are processed through our third-party ticketing system, Ticksy. Only the information you provide is sent, and you are asked for consent each time you create a new ticket. Ticksy adheres to the EU/US “Privacy Shield”. You can view their privacy policy here: Ticksy Privacy Policy.
Comments
When you leave comments on our website, we collect the data shown in the comment form, as well as your IP address and browser user agent string to help with spam detection and site security.
Contact Form
Information submitted through our contact form is sent to our company email, hosted by Zoho, which also follows the EU/US “Privacy Shield”. You can read more here: Zoho Privacy Policy.
These submissions are retained only for customer service purposes. We do not use them for marketing or share them with third parties.
Google Analytics
We use Google Analytics to collect anonymous site usage data. No personally identifiable information is stored. If you wish to opt-out of Google Analytics tracking on our website, use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
- Verifying and identifying users during website use
- Providing technical assistance
- Sending updates and important information about your deliveries or service changes
- Monitoring account activity to prevent fraud and ensure the security of your personal data
- Customizing the website to enhance your experience
- Ensuring overall performance and administrative functions operate smoothly
3. Embedded Content
Some pages on our site may feature embedded content, such as YouTube videos. Embedded content from other sites functions just as it would if you visited those external websites directly.
These external sites may collect data about you, use cookies, include third-party tracking, and monitor your interaction with their embedded content, especially if you have an account and are logged in to those platforms. Below is a list of embedded services we use:
We use the Facebook page plugin to display our Facebook timeline. Facebook manages its own cookies and privacy policies, which we do not control. No cookies are installed from Facebook and your IP address is not shared with their servers unless you give consent. For more, see: Facebook Privacy Policy.
Our site uses the Twitter API to show our tweets timeline. Twitter administers its own cookies and privacy policies, and we have no control over them. Your IP address is not shared with Twitter servers unless you consent. Learn more here: Twitter Privacy Policy.
YouTube
We embed YouTube videos on our site. YouTube has its own cookies and privacy policies that we cannot control. No cookies are set by YouTube and your IP address is not sent to YouTube unless you provide consent. Details are available at: YouTube Privacy Policy.
4. Cookies
This website uses cookies—small text files placed on your device to enhance your experience with Modica Delivery. Cookies help retain user preferences, store information such as shopping cart contents, and provide anonymized tracking data to third-party applications, like Google Analytics. These cookies are designed to improve your browsing experience. If you wish, you can disable cookies on this site and others by adjusting your browser settings. For more details, consult your browser’s help section.
Necessary Cookies (all site visitors)
- cfduid: Used by our CDN provider, CloudFlare, to identify individual clients behind a shared IP address and apply security settings per user. For more information, see the CloudFlare Privacy Policy.
- PHPSESSID: Identifies your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in users, manage password authentication, and verify users.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in users and verify their identity.
- wordpress_test_cookie Used by WordPress to ensure that cookies are functioning properly.
- wp-settings-[UID]: WordPress sets several wp-settings-[UID] cookies. The number at the end refers to your individual user ID in the users database. These are used to customize your view of the admin interface, and possibly the main site interface.
- wp-settings-{time}-[UID]: WordPress also sets wp-settings-{time}-[UID] cookies for further customization based on your user ID and session time.
5. Who Has Access To Your Data
If you are not a registered client of our site, we do not retain or view any personal information about you.
If you have a registered account as a client, your personal information can be accessed by:
- Our system administrators.
- Our support team members, when they need to access client account information to provide support.
6. Third Party Access to Your Data
We do not share your data with third parties in a way that would reveal your personal information such as your email or name. The only exceptions are trusted partners we work with to provide the delivery services you expect from us. Please see below:Ticksy
Ticksy provides our support ticketing platform. The data they receive is limited to what you explicitly provide and consent to when you create a support ticket. Ticksy complies with the EU/US “Privacy Shield.” You can view their privacy policy here: Ticksy Privacy Policy.7. How Long We Retain Your Data For
When you submit a support ticket or comment, the related metadata is kept until you request its removal. We use this information to recognize you and to approve your comments automatically instead of holding them for moderation.
If you register on our website, we store the personal information you provide in your user profile. You can view, edit, or delete your personal information at any time (with the exception of your username). Website administrators can also view and edit this information.
8. Security Measures
We use SSL/HTTPS protocols throughout our website to encrypt communications between users and our servers, ensuring that personal information is not captured or intercepted by unauthorized third parties.
If a data breach occurs, our system administrators will immediately take all necessary actions to restore system integrity, notify affected users, and reset passwords if necessary.
9. Your Data Rights
General Rights
If you have a registered account with Modica Delivery or have provided information through comments or contact forms, you may request an exported file of the personal data we hold about you, including any details you have shared with us.
You may also request the deletion of any personal data we have stored. Please note that this does not apply to any information we are required to retain for administrative, legal, or security reasons. Essential data such as your email address, which is needed for maintaining your customer account, cannot be erased while you remain an active customer. If you request deletion of all your data, Modica Delivery will no longer be able to provide you with support or any delivery-related services.
GDPR Rights
Your privacy is extremely important to Modica Delivery. In accordance with the General Data Protection Regulation (GDPR), we strive to uphold its requirements. We allow residents of the European Union to use our delivery services and are committed to GDPR compliance. For more information about your rights under the GDPR, please visit: EU GDPR Information Portal.
10. Third Party Websites
Modica Delivery may provide links to third party websites on our platform. These external sites are not screened by Modica Delivery for privacy or security standards, and we are not responsible for the practices or policies of these third parties.
Social media sharing links, whether as text or icons, will not connect you to third party services unless you actively click them.
Please note that this Privacy Policy, along with any of our other policies or updates, does not grant rights enforceable by third parties, nor does it require disclosure of personal information about users of the Modica Delivery service or website. Modica Delivery is not responsible for how advertisers or third party websites collect or use information. We encourage you to review the privacy policies and terms of any third party sites you visit through our links.
11. Release of Your Data for Legal Purposes
There may be times when Modica Delivery is required or finds it necessary to disclose your information due to legal requests from government agencies or private parties. You agree that we may share your information with third parties if we believe, in good faith, that it is appropriate for civil actions, criminal investigations, or other legal matters. If we receive a subpoena that affects your privacy, we may choose to notify you so you can file a motion to quash the subpoena, or we may attempt to quash it ourselves; however, we are not obligated to do so. We may also proactively report or release your information to third parties if we believe it is necessary for legal reasons, such as suspected fraudulent activities. You agree to release us from any damages that may result from or relate to the release of your information in response to requests from law enforcement agencies or private parties.
Any sharing of personal data for legal purposes will only be carried out in accordance with the laws of the country in which you reside.